Notice for all Clients
One Visa World (“Our Company”) aims to provide service excellence, leaving every client satisfied. If, for any reason you have reconsidered your decision on taking up any service we have initially offered to provide, please review our Refund Policy below.
Unless otherwise defined, the defined terms in this Refund Policy shall have the meaning given to them in these Terms and Conditions.
“Us”: Means One Visa World (“Our Company”) or person acting with implicit instructions (with
“Our” being construed accordingly)
“You”: includes the person requesting/and or purchasing the Services from our company.
“Admin fee”: means the fees duly payable by you for any administrative assistance given.
*Please note that this refund policy is subject to change in the event of any amendments.
A full refund will only be provided if:
- No services have been rendered to you (or the relevant client applicable).
- Our consultants have not provided you with any form of administrative assistance, such as providing you with a formal quote, providing you with information for any required services or assisted with verification of documents, etc.
- Payments have been made in full.
In the event that we have provided any form of administrative assistance, an admin fee of R1092.50 (including VAT) becomes non-refundable.
If for any reason, our Company is liable for any inaccuracy or oversight for services rendered, a refund will then be applicable.
The amount due to you would be dependent on what those services were and how the entire process was affected.
Refunds will only be accepted if a service has not yet been completed. Notably, the refund amount would only be applicable for the service where no work has been processed at all.
If for any reason, the abovementioned does not apply to the situation applicable to you, the matter will then be taken for consideration by higher management to excuse your case, provided that enough evidence favours the client.
We have a 90 Day refund policy for any refund to be considered.
All refunds are processed into the same payment method that payment was made for the service(s).
The refund process takes up to seven (7) business days once the refund has been submitted to our accounts department.
PLEASE NOTE: Our Company strives to provide the best and most efficient services to meet your needs and deadlines. We carry out all queries and processes immediately, but we cannot be held liable for third parties or issuing authorities delaying the process or if they do not issue your documents before the intended date. We are not liable for any losses incurred with regards to flights and accommodation if visas or other documents are not processed in time.